Terms of service

Terms of Service

Last Updated: September 20, 2026

Welcome to Falerina.

This website is operated by HONG KONG WANSEN TOKSTAR LIMITED, doing business as Falerina (“Falerina,” “we,” “us,” or “our”).

Throughout this website, the terms “we,” “us,” and “our” refer to HONG KONG WANSEN TOKSTAR LIMITED.

By visiting our website and/or purchasing something from us, you agree to these Terms of Service (“Terms”).

Please read these Terms carefully before using our website.

1. Company Information

Falerina is operated by:

HONG KONG WANSEN TOKSTAR LIMITED
Unit 1203, 12/F, Tower 2, China Hong Kong City
33 Canton Road, Tsim Sha Tsui, Hong Kong

Email: support@falerina.com

Website: www.falerina.com

2. Online Store Terms

By using this website, you represent that you have the legal capacity required under the laws applicable to you to enter into transactions through this website.

You may not use our products or services for unlawful purposes or use our website in violation of applicable laws.

You must not transmit malicious code, viruses, or other technologies intended to disrupt or damage our website.

3. Product Information

We make reasonable efforts to display our products, product descriptions, features, colors, images, pricing, and other information accurately.

Actual product appearance may vary depending on lighting, photography, device display settings, manufacturing updates, or other reasonable factors.

Product availability is subject to change without notice.

We reserve the right to discontinue products or modify product information where appropriate.

We do not intend product descriptions or marketing materials to make medical, therapeutic, or other regulated claims unless expressly stated and lawfully supported.

4. Prices

Product prices are displayed on our website before checkout.

Prices may change from time to time without notice, but price changes will not affect orders that have already been accepted unless required by law or necessary to correct an obvious pricing error.

Applicable shipping charges, taxes, duties, or other charges will be displayed or described where appropriate.

5. Orders

Submitting an order does not necessarily mean that the order has been finally accepted.

We reserve the right, where legally permitted, to refuse or cancel an order due to reasons including:

Product unavailability
Payment authorization problems
Suspected fraud
Incorrect pricing or product information
Shipping restrictions
Violations of these Terms

If we cancel an order after payment has been collected, we will provide an appropriate refund in accordance with applicable law.

Please ensure that your billing, shipping, contact, and payment information is accurate and complete.

6. Payment

Payments are processed through payment service providers made available through our ecommerce platform.

By submitting payment information, you represent that you are authorized to use the selected payment method.

Payment processing may be subject to additional terms and privacy practices of the relevant payment provider.

7. Shipping and Delivery

Shipping availability, estimated delivery periods, processing times, and other shipping information are described in our Shipping Policy.

Delivery estimates are estimates rather than guaranteed delivery dates unless expressly stated otherwise.

Events outside our reasonable control may affect delivery times.

Customers are responsible for entering an accurate and complete shipping address.

8. Returns and Refunds

Eligible returns, refunds, damaged products, incorrect products, and other post-purchase issues are governed by our Return & Refund Policy.

Please review that policy before purchasing.

Nothing in these Terms is intended to limit any mandatory consumer rights available under applicable law.

9. Promotions and Discounts

From time to time, we may offer promotional prices, discounts, coupon codes, bundles, or limited promotional campaigns.

Each promotion may be subject to specific terms.

Unless expressly stated otherwise:

Promotions cannot necessarily be combined.
Promotions may be changed or discontinued.
Promotional eligibility may be limited.
Discounts do not have cash value.

We will not knowingly use false countdowns, false stock claims, or misleading promotional statements.

10. Accuracy of Information

We make reasonable efforts to keep information on our website accurate.

Occasionally, information may contain typographical errors, inaccuracies, or omissions relating to products, pricing, promotions, shipping, availability, or other matters.

Where legally permitted, we may correct errors and update information.

11. Intellectual Property

Unless otherwise stated, website content owned by us, including our branding, design, text, graphics, product presentation, and other original materials, is protected by applicable intellectual property laws.

You may use this website for personal, non-commercial shopping purposes.

You may not reproduce, distribute, exploit, or commercially use protected website content without authorization.

Third-party trademarks and content remain the property of their respective owners.

12. User Reviews and Content

Where we permit customers to submit reviews, comments, photographs, or other content, submitted content must not be:

False or misleading
Unlawful
Abusive or threatening
Infringing
Fraudulent
Malicious
Spam

We may moderate or remove content where permitted by applicable law and our policies.

We do not intend to fabricate customer reviews or misrepresent customer experiences.

13. Third-Party Services

Our website may use or link to third-party platforms and services, including ecommerce, payment, analytics, advertising, logistics, and technology providers.

Your use of third-party services may be governed by the applicable provider's own terms and privacy policies.

14. Advertising and Analytics Technologies

We may use advertising, attribution, and analytics services provided by third parties, including AppLovin, to measure and optimize advertising campaigns and understand customer interactions with our website.

Use of personal information in connection with these services is described in our Privacy Policy.

Where required by applicable law, we will obtain appropriate consent before using non-essential advertising technologies.

15. Prohibited Uses

You may not use our website:

For unlawful purposes
To violate intellectual property rights
To submit fraudulent information
To transmit malware or malicious code
To interfere with website security
To collect personal information unlawfully
To conduct fraudulent transactions
To impersonate another person
To circumvent website security features

16. Disclaimer

To the maximum extent permitted by applicable law, our website and services are provided subject to the terms, conditions, warranties, and rights that cannot legally be excluded.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

17. Limitation of Liability

To the maximum extent permitted by applicable law, HONG KONG WANSEN TOKSTAR LIMITED will not be liable for indirect, incidental, special, or consequential losses arising solely from your use of the website where such limitation is legally permitted.

Nothing in this section limits any mandatory consumer rights or other liability that cannot legally be limited.

18. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses arising from your material violation of these Terms or unlawful misuse of our website.

19. Severability

If any provision of these Terms is determined to be invalid or unenforceable, that provision will be enforced to the maximum extent permitted, and the remaining provisions will remain in effect.

20. Changes to These Terms

We may update these Terms periodically to reflect changes to our services, policies, business practices, or legal requirements.

The latest version will be available on this page.

21. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law principles.

Any dispute arising out of or relating to these Terms of Service, the use of this website, or any purchase made through this website shall be subject to the applicable laws of the State of California and the United States.

22. Contact Information

Questions about these Terms may be sent to: